Quality & safety
Safe care, delivered by people we trust.
Good care depends on the right people, the right training and honest oversight. Here's how we work to keep standards high.
Planning care safely
Person-centred care planning
An individual plan describing the agreed support and how the person prefers it delivered.
Risk assessment
Practical risks in the home and around care tasks are identified and planned for.
Safeguarding
Clear expectations and reporting routes so concerns are raised and acted on promptly.
Medication safety
Support with medication follows the agreed plan with accurate recording.
The people who deliver care
Safer recruitment
A consistent, documented recruitment process applied to every applicant.
DBS checks
Enhanced disclosure checks appropriate to the role.
References
Employment references, including from the most recent care employer where applicable.
Right-to-work checks
Confirmation of eligibility to work in the UK.
Induction and training
Structured induction and training relevant to the role before working unsupervised.
Competency assessment
Practical assessment of competence in key care tasks.
Keeping standards high
Supervision and spot checks
Regular supervision, observation and appraisal of care workers.
Infection prevention
Good hygiene practice and appropriate use of protective equipment.
Incident reporting
Incidents and near misses are recorded, reviewed and learned from.
Complaints and feedback
Easy routes to raise concerns or share what went well.
Quality auditing
Care records and practice are checked to confirm standards are being met.
Continuous improvement
Findings from audits, feedback and reviews are used to improve the service.
Raising a concern
If something isn't right, we want to know. You can contact us at any time on 07727 694903 or email complaints@maxi-mizehealth.co.uk.
Need to talk about care?
Speak to our friendly team about what might work for you. No pressure, no obligation.